Referring to a telephone conversation I had with LCC Highways on 17th May 2010 (which I recorded) the authority has, in a letter to me, told me that I was lied to.
Divisional Highways Manager, Boston and South Holland Division, 24th September:
"the advisor ... seemed to take the 'easy option' ... and gave only assumptive (incorrect) information to you."
Council speak for lying because they cannot bring themselves to use plain, unvarnished Queen's english.
THE INSINCERE FOLLOW UP TO ME"This is clearly not acceptable for which I apologise and has only served to place Lincolnshire County Council and the Customer Service Centre in an embarrassing light ..."
STAFF LYING ...
The advisor:
"seemed to take the 'easy option' ... and gave only assumptive (incorrect) information"
"did not log your call"
"the appropriate management action is being taken with the advisor in question."
... WITH ZERO CONSEQUENCES APPARENTLYThis 'action' is unspecified. Is it in the form of disciplinary action and if so what form did this or will this take? Was it merely an informal rebuke for allowing himself to be caught out? Could it have been congratulatory for meeting targets to get rid of customer enquiries in good time to meet targets?
Why won't Lincolnshire County Council lead on restoring confidence that the Customer Service Centre is not rotten to the core where lying is endemic by its advisors? Shouldn't the public be made aware of transgressions and the prompt, decisive disciplinary action taken to maintain the highest standards thus ensuring confidence in the authority's moral high ground? Lead by example!
In the circumstances it seems that a customer advisor, by LCC's own admission, set out to deliberately withhold the truth from a member of the public and I believe that this person should be named and dismissed to restore confidence. I call on the council to do the right thing.
ONLY ALL IS NOT WHAT IT SEEMS… and thereby by hangs a tale (more at chimmyknee.com and 2me2.eu).
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